Returns Policy
****New Return Policy: 15% re-stocking fee
Recently we have had to develop a return policy. It takes us time to pack and ship your orders as well as to put them back into inventory. So here is our policy:
- Anything defective can, of course, be returned for a full exchange, credit, or refund. We will be responsible for return shipping on defective items.
- All non-defective returns must be clean, unused, and in their original packaging. We cannot give refunds for pillows or bedding that have been slept on or Klean Kanteens that have been used. Customer is responsible for return shipping. If item is a free ship product, customer is responsible to pay shipping on exchange, as I can only do free shipping once per transaction. Please include a note with your name, address and clear instructions on what you would like us to do - exchange, credit, or refund. Refunds will be issued minus original ship charges and a 15% restocking fee. Exchanges receive full credit (no re-stocking fee). Orders older than 2 months are no longer eligible for return. If you paid shipping on your item then the 15% re-stocking fee does not apply.
- There are NO RETURNS on Mattresses and Furniture as these things are made to order.
***PLEASE BE SURE TO ENCLOSE A NOTE WITH YOUR NAME, ADDRESS AND WHAT YOU WANT DONE. We cannot keep track of the the e-mails we get regarding returns and match them up with packages that come to us weeks and months later. If you want credit or an exchange please enclose a note!
Organic Grace/Returns
11904 East Alsea Hwy
Tidewater, OR 97390
541-528-2566
***WE WILL NOT EXCHANGE OR REFUND NON-DEFECTIVE ITEMS THAT ARE NOT IN ORIGINAL PACKAGING.
*** Any orders for large ticket items like mattresses that are placed and paid for and then canceled will incur a fee to refund. Each mattress is custom made to order and we have fees that we incur when charging and refunding your credit card. There is a minimum 7% fee to do a refund for a large ticket item. As a small mom and pop business we are just unable to absorb these losses.....if you choose store credit and we do not have to do a refund we will not charge a fee.
At Organic Grace we strive to bring you the lowest prices possible every day.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.