Pure-Rest and Ecobaby Warranties
We want our customer to be happy with every purchase from our companies. So we have warranties to protect all users of our products. Best of all, we have been in the organic business for 14 years and are able to honor these warranties.
- Adult Mattresses:
Your Pure-Rest Natural Mattress has been crafted expertly by hand with our exclusive high quality and pure fibers. We have third party testing so you may have confidence that our mattresses are indeed pure. Each part of your mattress and foundation is covered by a 10 year fixed and 10 year prorated warranty(Except the Extra Soft Core which only has a 10 year fixed warranty) for your peace of mind. Our warranty covers all component parts of your mattress system against defects in materials or workmanship. If you feel your mattress is defective please contact us so we can rapidly remedy the situation. We will repair or replace defective part at our discretion. We will pay the shipping for the first year. In addition, we have your name in our database so you do not need to fear losing your receipt. Our warranty covers any deterioration in the cell-structure of the rubber that causes the mattress to have a visible indentation greater than one and one half inch, not associated with a sag in the foundation, box springs, or platform.
Due to the nature of mattresses there are a few conditions where a warranty is voided.
• Sagging due to improper foundation or mistreating the mattress, wood slats must be no more than 2.75”apart.
• Customer rips and tears
• Mattress has been folded or bent improperly.
Each bedding item has a warranty.
- All items have a warranty against actual defects in first year.
- Toppers, Mattress Pads have warranty for an additional 2 years for anything exceeding normal compression.
- Warranty does not cover misuse, stains, or normal wear.
- We do warranty our workmanship to include seams splitting, or fabric defects.
Zeus Adult Mattresses: Our Zeus mattress carries a 25 year warranty. Ten year fixed and 25 year prorated. This warranty excludes the top 20-25 ILD layer which carries the standard mattress warranty. This top layer could wear faster over time due to heavy weight, excess use, etc. as it is a softer layer. This is normal and this layer can be replaced inexpensively if you use your mattress past 20 years. This mattress features our comfort exchange warranty. If, within 10 days, you wish to exchange 1-3 slabs of the mattress for a firmer or softer feel, you can send back UPS in box and we will ship out requested slab at our expense.
Crib Mattresses: Our 6 styles of Ecobaby Organics crib mattresses all feature a 10 year fixed warranty. This warranty carries the same conditions as the adult mattresses. Protect your mattress with a moisture pad for very long mattress life. We went an extra step and put wool around the sides to protect your mattress from the devastation excess moisture can cause. Synthetic and other organic mattress manufacturers do not do this and therefore usually offer only a 5 year warranty.