Our Return Policy

****New Return Policy   15% re-stocking fee

We are losing money when we offer free shipping on large items that cost us $50 to ship and then they get returned. The shipping we provide for free costs more than our profit. 

Recently we have had to develop a return policy, as we realized we are just losing too much money. It takes us time to pack and ship your orders as well as to put them back into inventory. We also have credit card fees to pay, which can be quite high. So here is our policy:

- Anything defective can, of course, be returned for a full exchange, credit, or refund. We will be responsible for return shipping on defective items.

- All non-defective returns must be clean, unused, and in thier original packaging. We cannot give refunds for pillows or bedding that have been slept on or Klean Kanteens that have been used. Customer is responsible for return shipping. If item is a free ship product, customer is responsible to pay shipping on exchange, as I can only do free shipping once per transaction. Please include a note with your name, address and clear instructions on what you would like us to do - exchange, credit, or refund. Refunds will be issued minus original ship charges and a 15% restocking fee. Exchanges recieve full credit. Orders older than 2 months are no longer eligible for return.

***IF YOU DO NOT ENCLOSE A NOTE WITH YOUR NAME AND WHAT YOU WANT DONE YOU WILL RECEIVE NOTHING. We cannot keep track of the the e-mails we get regarding returns and match them up with packages that come to us weeks and months later. If you want credit or an exchange PLEASE ENCLOSE A NOTE! 

***WE WILL NOT EXCHANGE OR REFUND NON-DEFECTIVE ITEMS THAT ARE NOT IN ORIGINAL PACKAGING.

For mattress warranty and comfort exchange information please click here.